Terms of Service

Welcome to MiniMates. These Terms of Service govern your use of our website and the purchase of products from our store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service.

1. Online Store

MiniMates provides products for purchase through our online store. We reserve the right to update, modify, or discontinue products, services, pricing, or website content at any time.

We make every reasonable effort to ensure that the information displayed on our website is accurate. However, we cannot guarantee that all product descriptions, images, colours, prices, and other information will always be completely accurate or error-free.

2. Products

Product images are provided for illustrative purposes. Actual products, colours, packaging, or appearance may vary slightly from images displayed on your screen.

We reserve the right to limit the quantities of products available for purchase.

Products should be used only for their intended purpose. Where a product is intended for use by children, appropriate parental or adult supervision should be provided where necessary.

3. Pricing and Payments

All prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate. If an incorrect price is displayed due to an error, we reserve the right to correct the error and, where necessary, cancel or contact the customer regarding the affected order.

Payment must be successfully completed before an order can be processed and fulfilled.

4. Orders

After placing an order, you may receive an order confirmation. This confirmation does not necessarily guarantee acceptance or fulfilment of the order.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where there is suspected fraudulent activity, incorrect pricing, incorrect product information, or an issue affecting product availability.

If an order is cancelled after payment has been received, we will address any applicable refund in accordance with our Refund Policy and applicable law.

5. Shipping and Delivery

Shipping and delivery times are estimates and may be affected by factors outside of our reasonable control.

Customers are responsible for providing accurate and complete delivery information when placing an order.

MiniMates is not responsible for delivery delays caused by incorrect or incomplete information provided by the customer, courier delays, public holidays, or other circumstances outside of our reasonable control.

Please refer to our Shipping & Delivery Policy for additional information.

6. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy.

If you experience an issue with a product or your order, please contact us at minimatesofficial16@gmail.com and include your order number where possible.

Nothing in these Terms is intended to limit any rights that cannot legally be excluded under applicable consumer protection laws.

7. Intellectual Property

All content displayed on the MiniMates website, including text, graphics, logos, images, product descriptions, and website design, is owned by or licensed to MiniMates unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use our website content without prior written permission, except where permitted by applicable law.

8. Prohibited Use

You agree not to use our website for unlawful purposes or in a way that may damage, disrupt, or interfere with the operation or security of our website.

You must not attempt to gain unauthorised access to our website, systems, customer information, or services.

9. Third-Party Services

Our website may use third-party services, including payment providers, shipping providers, and technology platforms.

Your use of third-party services may also be subject to the terms and policies of those third parties. MiniMates is not responsible for the independent services, actions, or policies of third-party providers.

10. Privacy

Your use of our website is also governed by our Privacy Policy.

We take reasonable steps to handle customer information responsibly and securely. For more information about how we collect and use personal information, please review our Privacy Policy.

11. Limitation of Liability

To the extent permitted by applicable law, MiniMates will not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service is intended to exclude or limit liability where such liability cannot legally be excluded or limited.

12. Changes to These Terms

MiniMates reserves the right to update or modify these Terms of Service from time to time.

Any updates will become effective when posted on our website. Your continued use of the website after changes have been posted may constitute acceptance of the updated Terms.

13. Contact Us

If you have any questions, complaints, or concerns regarding these Terms of Service, please contact us:

MiniMates
Email: minimatesofficial16@gmail.com