Shipping & Delivery Policy
Thank you for shopping with MiniMates! We are committed to getting your order to you safely and as quickly as possible.
Order Processing
Once your order has been successfully placed and payment has been confirmed, please allow 1–3 business days for your order to be processed.
Orders are processed during normal business days, excluding weekends and public holidays.
Delivery Times
After your order has been processed, delivery generally takes:
Main Areas: 3–7 business days
Outlying Areas: 5–10 business days
Please note that delivery times are estimates and may occasionally be affected by courier delays, public holidays, weather conditions, or circumstances outside of our control.
Order Tracking
Where tracking is available, you will receive tracking information once your order has been dispatched.
Incorrect Delivery Information
Customers are responsible for providing accurate shipping information when placing an order. MiniMates cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
If you notice an error in your delivery information, please contact us as soon as possible at minimatesofficial16@gmail.com.
Delivery Issues
If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number, and we will assist you.