Returns & Refund Policy
At MiniMates, we want you to be happy with your purchase. If you experience an issue with your order, please contact us and we will do our best to assist you.
7-Day Returns
You may request a return within 7 days of receiving your order, provided that the item meets the conditions below.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Include all original accessories and packaging
- Not be damaged due to misuse, accidents, or improper handling
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
Please include:
- Your order number
- A clear description of the issue
- Photos or videos showing the problem where applicable
We will review the issue and provide an appropriate solution, which may include a replacement, exchange, or refund where applicable.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the outcome of your return request.
If a refund is approved, it will be processed back to the original payment method where possible. Please allow additional time for your bank or payment provider to process the transaction.
Return Shipping
If a return is due to a change of mind or a reason unrelated to a product fault or an error on our part, the customer may be responsible for the cost of returning the item.
If the product is confirmed to be defective or an incorrect item was sent, MiniMates will assess the situation and provide the appropriate resolution.
Contact Us
To request a return, contact us at:
Please include your order number so that we can assist you faster.